Order Modification
1) Change size or color option:
Please pay more attention that all the costumes on our website are NOT in standard sizes, please carefully read the size chart of each item before placing your order.
You can modify your size option if the order hasn't been processed.
No size modification for the order once processed.
2) Change shipping address:
Please contact us as soon as possible BEFORE your order has been shipped.
Please kindly understand that changing the shipping address in your account won't allow us to change the shipping address for your under-processing orders.
Contact us by online chat or email ([email protected]) to inform us to change your shipping address for under-processing orders.
Shipping address can't be changed for shipped-out orders, please go to the original address to pick up your package or contact your local deliverer to change the shipping address for orders already shipped out.
Please kindly understand that we're not responsible for the lost packages under the listed situation:
• Moved without informing us timely before the order has been shipped.
• No person was at home and no one could be reached on the phone when the parcel was under delivery.
• The parcel is being destroyed by the local express company because of the long-term unavailability of the recipient.
• Kakkoiicos tried to contact the recipient by email / SMS but never got a reply.
Order Processing and Cancellation
Orders are processed pending availability and credit verification. Orders placed on weekends will begin processing on the following Monday.
Kakkoiicos will contact you with a follow-up email if the merchandise you have selected is not currently in stock, please place your order with a valid email.
Delivery time does not include Sundays or holidays.
Kakkoiicos offers cancellations for orders that have been paid but haven't been shipped yet, but the refunds will according to the different situations:
1) Full refund for orders placed within 24 hrs, and haven't been processed yet.
2) 80% refund for in-stock orders that have been processed.
3) 65% refund for pre-order items that have been processed.
4) No cancellation for shipped-out orders.
5) Refund will be finished within 5 business days.
6) We will refund where you paid your order.
In case your card has been canceled or expired, please check this page: https://www.paypal.com/us/cshelp/article/where-is-my-refund-HELP130 or https://support.stripe.com/questions/refund-sent-to-cancelled-or-expired-card?locale=en-US for where is your refund.
Order Return
Returns are NOT accepted if returns are dropped off beyond 3 days after the delivery date.
1) Please contact us by online chat or email ([email protected]) within 3 DAYS after you receive your package if you prefer a return or exchange. Emails will be replied to on the coming business day if
you send requests on weekends or holidays.
2) Our customer service will send you the return address if your return is accepted.
* Size not fit is not a quality problem, all the clothes on our website are NOT with standard sizes, but they're true to size, please carefully read the size chart of each item before placing your order.
3) Please ship out your returned package within 3 days after we accept your return.
4) Please kindly understand that our customers are responsible for the return shipping fees. Please ship your package using a trackable, insured shipping method.
5) You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
Return Policy:
• Merchandise must not be worn, altered, or washed.
• Merchandise must have all tags attached and be returned in original packaging.
• Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
• Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned without the original shoe box.
• Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
• No return and exchange for clearance items.
